Simply stated our customer support is the best. How do we know? Our customers tell us so. Every product is supported for the life of ownership. During business hours customer requests are promptly addressed.  After business hours please leave a voice mail message and your call will be immediately returned the following business day. Our technical staff is extremely knowledgeable about our products and will work closely with you to resolve any issues.

Our practice is complete customer satisfaction. We take this commitment seriously and you can rest assured you will be impressed

 

with the results. No matter where in the United States you are located you will receive the very best service possible.

ACS provides free telephone consultation Technical Support for the LINK System product family for the life of the purchase. Software products have a 90-day free telephone consultation Technical Support. Warranty information can be obtained on each of the products through the selection below. In addition to the links, there is on-line support for the following areas: Installation, Usage, Known Problem, and Testing Procedures.

Hardware
  
Software
LINK Stylus-500
ScreenWatch
SoftLINK
SATT
System Check

If you need further assistance, then please call 1-800-237-5465, 8AM-5PM EST or fill out our on-line tech support page.

Installation Support FAQ

        --LPS-II & LPS

  1. Do I have to put those little LCU boxes exactly where the installation diagram specifies? Yes. Your system has been specifically designed to offer the best possible picture quality throughout your lab. While those LCUs may look identical on the outside, there are some minor modifications on the inside that let them give you excellent video quality at even 1280x1024 resolutions.       
  2. When I TRANSMIT the instructor's image, some of the more distant PCs look a little blurry. Try lowering the refresh rate in the display properties as low as possible. For CRT's we recommend 60-70hz. For LCD flat panels, 75Hz usually works best.

           --LINKNet I/Ix

  1. Do I have to install those LCU boxes exactly where the diagram indicates?                           Yes! If you don't then your picture quality will not be ideal, and/or the system may fail to perform as desired. While the LCU boxes look similar, some are power units, some are amplification units, and some are basic units. ACS has pre-determined the best arrangement for these units to give the best video quality in your classroom based on the classroom configuration diagram sent to us.
  2. My room changed since I ordered my LINK System. Now what?                                                     Call ACS and describe the changes. If any changes are needed in your LINK System, they will be implemented and sent to you ASAP.
  3. LINK Express does not work.                                                                                                               The most likely reason is that the cable (looks like a phone cable) is not connected completely. For Video only systems, this cable connects from the LINK express control box to the side of the video LCU. The RJ45 connectors on both sides of the cable should "snap" into their appropriate connection ports. For Audio systems, this cable runs from either port on the audio LCU to the LINK Express port on the video LCU.
  4. How do I connect the AutoSplitter?                                                                                                    Follow your installation diagram closely. It is very important that the cables connecting to the AutoSplitter are absolutely correct.
  5. The picture appears blurry on some PCs. Why, and can I make it better? 

  6. To make for the best video quality, it is very important that all of the LCUs and the AutoSplitters, if any, were installed exactly according to the installation diagram supplied in your LINK Systems orange notebook.

    If all of the hardware is installed correctly, then you can improve your picture quality by doing one or both of the following in the Windows Display panel:
    Set the PC screen resolutions to a maximum of 1024x768, and/or
    Set the refresh frequency to 60-70 Hz for monitors or 75hz for LCD flat panels

    If the quality still is not sufficient, then you may have a loose cable, a problem cable/LCU, poor electrical grounding, interference, or some other situation contributing to the problem. You will need to call ACS for phone technical support.

        --LINKNet II/IIx

  1. Sometimes after taking control of the student PC and giving control back to them, their keyboard and/or mouse are frozen.                                                                                                      This is usually due to a mix of mice and/or mouse drivers. For best results use all the same model mice and identical mouse drivers at all stations.
  2. Erratic behavior when trying to control the trainee.                                                                          This occurs when Intellimice (wheel) type mice are mixed with standard mice. See fix above.

    

           --OmniLINK

  • For problems related to Video Quality, Controller Installation, VideoSplitter Installation, or LINK Express Installation, please note above under the LINKNet solutions.
  • For problems related to Keyboards and/or Mice, please note above under the LINKNet solutions.

     

support@acs-linksystems.com

Toll Free: 800-237-5465

Local: 740-892-2100

Fax: 740-892-4838


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