Manager

• Watch, Share, or Control the screen, keyboard and mouse of a workstation regardless of color resolution, network protocol, or operating system.
• Optimize the Remote Control color quality when managing systems over very slow connections.
• Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.
• Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
• Show your screen, a selected monitor or just a selected application to any number of connected computers for real-time instruction.
• Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
• Full Text and Audio Chat and Messaging between two or multiple systems.
• Full Audio Chat during a Remote Control session.
• Capture screenshots during a session for future reference.
• Record screen activity to a video "replay file" for training or security.
• To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.

Monitor Mode - The Monitor mode feature allows a Control to display a thumbnail view of all connected Client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control can mouse over a specific thumbnail for an expanded view of the selected PC.

View Multiple Client's Screens - View more than one Client screen at the same time, or sit back and watch each connected Client screen in Scan mode. The ability to record the activity on a Client workstation while it is remotely controlled, capture a Client's print output and cut and paste between workstation applications comes as standard.

Scan All Client Screens Automatically cycle through each Client's workstation in turn, or scan multiple Clients simultaneously, displaying the screens on the Control workstation. This enables the Control to keep a discreet watch over what the Clients are running on their workstations.

Tree View of Connected Devices - The Control Tree view provides an instant overview of your IT infrastructure by grouping the remote systems based on pre-defined criteria such as platform and operating system. For example, you can easily identify machines running a particular Windows OS or Linux distribution. This is particularly helpful when planning upgrades or the rollout of new technology.

• Gather a full Hardware and Software inventory from the Client PC to aid in remote support.
• Gather details of all hotfixes installed on the Client PC.
• View and Control applications, processes and services running on the Client.
• Remotely edit the registry of a remote system.
• Launch a local command prompt from the remote system on your PC.
• Remotely Power On / Off, Log On/ Off or Reboot a Client PC.
• Request Help - users can create help requests that can be directed to all or specific Control systems based on custom criteria.
• Support for Intel vPro technology is also provided as standard.
• Identify the approximate location of a remote device and automatically group by region.
• Launch a PowerShell window to quickly and easily execute PowerShell commands at a selected Windows Client.
• Support Android devices with Android Mobile Client App from Windows Control (v12.5 or above).

• Transfer files between the Control and Client computer, synchronize folders, and more.
• File Distribution-Drag and drop files from the Control PC to any number of connected systems in a single action.
• Identify and access folders currently in use on the Client PC within the File Transfer tree view.
• Remotely launch applications on remote computers.
• Capture and redirect the remote computer's print queue to the Control PC.
• Copy the content of the clipboard between Control and Client PCs.

• PIN Connect feature enables a technician to instantly locate a user anywhere across the enterprise, simply by both parties entering a matching PIN code, via a central PIN server module.
• A full scripting and scheduling suite to automate tasks.
• Auto-Group systems based on pre-defined criteria, including Operating System, Geolocation, Case Type and Client version.
• Touch-enabled UI for use on Windows tablets, including portrait and landscape display modes.

• Full data encryption options from 56bit DES to 256bit AES encryption.
• User acknowledgements and encrypted passwords.
• Security keys to make your copy of ACS Manager unique and incompatible with other copies.
• Integrate directly with NT administration and authenticate connections directly.
• Active Directory integration and AD templates provided for enterprise-wide policy management.
• Profiled functionality allows different features to be disabled depending on which user is attempting to connect to a selected PC.
• Full event and history logs, including integration with OS event logs.

All Features Are Standard - All features in ACS Manager are included as standard.

Instruction and Training Suite Included - ACS School - Instruction and Training suite is provided at no additional cost